Refund policy

30 Day Money Back Guarantee
We offer a 30 day money back guarantee on selected products. This means you must request your return or refund within 30 days of your original purchase date, and the guarantee only applies to your first purchase. Our money back guarantee can only be claimed once by each customer.

The guarantee only applies to our Sample Bundle, Starter Kit and 7 serving products. It is designed to cover the products most people buy first to try us out. It applies to our entry-level items so you can see if Earthrise is right for you without risk.

Products eligible for a refund under our 30 day money back guarantee do not need to be returned to us in order for a refund to be approved.


Terms
Once we confirm your order meets the eligibility criteria of the 30 day money back guarantee, we will issue a full refund to your original payment method.

If you don't meet the criteria of our 30 day money back guarantee, we will not provide refunds for any opened bags of product or used accessories. We request that you please pass these items on to someone else who might enjoy them instead of discarding them.

If you have any product that is unopened and untampered with and you'd like to return it for a refund and the 30 day money back guarantee is not applicable, you will be required to send it to our return address at:

PO Box 2021
365 Lygon St
Brunswick East VIC 3057

You will be required to cover the cost of shipping if we covered the cost of shipping the products to you. Once we receive the item and confirm it is unopened, unused, in its original packaging and suitable for resale then we will authorise a refund.


Damage and other issues
Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged or if you received the wrong item/s, so that we can evaluate the issue and make it right. 


Refunds
Refunds will be processed once the returned goods have been received and inspected (where applicable). If approved, you’ll be automatically refunded on your original payment method. You'll receive a confirmation email when the refund has been initiated. Please remember it can take some time for your bank or credit card company to process and post the refund to your account and this is beyond our control.


Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Where a product has a major failure or does not meet the consumer guarantees, you may be entitled to a repair, replacement or refund in accordance with the Australian Consumer Law.